48. How utilities are re-inventing their digital infrastructures

In this episode we're going to look at how incumbent utilities are re-inventing their digital infrastructures in response to the many changes that are happening throughout the energy system and in customers’ homes. In response to these changes, how are utilities going about transforming the way they interact with customers and wholesale markets through the redevelopment of their CRM and billing systems, or new digital platforms to offer innovative services into the market? What are the main challenges they need to overcome? And what are the experiences to date? Andy Bradley, Delta-EE Director is standing in for Jon Slowe, talking to Wytse Kaastra, Managing Director of Accenture.